Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. A leap from legacy live-chat, Freshchat helps businesses and their teams focus on a continuous and context-driven messaging experience.
Send proactive messages to prospects and customers based on who they are, where they come from, and what they do on your website and product.
Conversation routing can be automated in Freshchat, where you can assign conversations to individual team members or groups based on rules that you need to define.
For more comfortable support, Freshchat includes a self-service feature. This includes features optimized to help the customers easily find what they are looking for.
Self-service includes features like multi-lingual support, integrated FAQs in messenger plus FAQ insights like user feedback options.
For more natural support, Freshchat can be integrated with other business tools to bring all work under one channel for easy management. Freshchat can be combined with WhatsApp, Facebook, Freshdesk, Freshworks CRM, Shopify, Clearbit, Zendesk, Slack, and WordPress.
Freshchat also supports in-app integrations. The sales team can be able to chat with mobile users in-app, respond to support queries, and in-app campaign messages.
The mobile app also brings easy real-time updates using the push notifications feature. Besides, Freshchat can also be used by team members in support and management of customer queries using the available Android and iOS app.
Freshdesk has five pricing tiers, starting with a free plan. After the free plan, pricing starts at $19 per agent / per month and then goes all the way up to $99 per agent / per month, which is their Enterprise level pricing. The only way to make use of offers chat is by integrating two of Freshworks other tools, Freshdesk and Freshworks CRM.
If you love Freshworks suite of tools, there are some really positive things to say about Freshchat. You can use the bot on multiple platforms (not just your website), it has an upgrade to utilize AI-powered chatbots, and the price point for a chatbot, sales, and support platform aren’t too high to consider.